NEW Pay By Phone System
To make a credit card payment by phone, check your balance or due-date, please call our  new automated system:  888-565-3141

The transaction fee for this system is $1.25.

For Customer Service issues including Payment Plans, Leak adjustments, etc., contact  one of our Customer Service Specialists:

  Connie Garcilazo

  575-233-5742 ext 1003

OR

  Christina Gallegos

  575-233-5742 ext 1002
Financial Assistance for Water & Sewer Hook-up

Those needing assistance with connection fees for water or sewer service can contact
USDA Rural Development - Single Family Housing
306C Water & Wastewater Program
760 Stern Dr
Las Cruces, NM  88005
Patricia Villalobos, Loan Specialist
 575-522-8775 ext. 4
 
Membership Information

The Lower Rio Grande Public Water Works Authority is a member-owned community water system and a political subdivision of the State of New Mexico.

In order to become a Member, a person must own property within the Authority's Service Area and receive service from us.  Membership applications and many other documents, policies and forms are available to download here on the Documents page, including information and forms for arranging for service for renters.

The Authority is governed by a seven-member Board of Directors elected by the Members by districts.  See the Board of Directors page for more information. 

It is important for Members to keep their contact and property information up to date in our files.  Please let us know if you transfer property ownership and bring in a copy of the current deed.
Customer Service Staff
 
In our Mesquite office, above, L to R: Christina Gallegos, Connie Garcilazo, Delmy Garcia, Benita Evaro and Terry Valois. In our East Mesa office: Mary Berry. To the left, in our Berino office: Yessenia Carrillo and, not shown, in our La Mesa office: Angie Meza.

Billing Cycles

&

Deadlines

 

This schedule reflects the fact that payments received after 3:00 p.m. will be posted the next day

 
 All Communities Served by the Lower Rio 
       Grande Water Works Authority:

Billing Date:   1st of the month

Due Date:       25th of the month

Late Penalty: 3 p.m 25th of the month

                      (15% of overdue amount)

Delinquency Deadline: 3 p.m. on the 15th of the next month ($50 delinquency fee)
Payment Options

Customers in the South Valley may pay their utility bills at any of our South Valley offices or may remit their bill to the following address:

     Lower Rio Grande PWWA     
     PO Box 2646     
     Anthony NM 88021

Customers on the East Mesa may pay their utility bills at East Mesa office or may remit their bill to the above address
 
Bills can be paid by cash, check or money order at our office locations (office addresses and directions are below) during business hours. Credit or debit cards are accepted at our Mesquite office. The fee is $2.00 per transaction in the office.  Credit card fees for online or automated phone payment systems are $1.25 per transaction.
 
See the column at the right for online credit card payment information. Payments made at our online payment site are immediately credited to your account and funds are paid to us electronically. If you pay online from your bank's website or another online payment site, be aware that they will be mailing us a check and allow several days for that.

See the column to the left for information about our new automated phone system.
 
Bills can be paid by check or money order at the payment drop-boxes at our office locations (see directions below). Please do NOT send cash in the mail or leave cash payments in the drop-boxes. If you are trying to meet the disconnect deadline, please pay at one of our offices to ensure your account is credited in time.

Payments received after 3:00 p.m. will be posted the next day.
       LRGPWWA Notice - How to make a customer complaint

If you have a complaint with respect to the customer service provided by our staff, please follow this procedure:

1.   Customer should write down the location, date and time the incident occurred.  All phone calls and customer interactions at pay windows are recorded, so this information will assist in investigating the complaint.  Customer may remain anonymous if desired.

2.  Contact the LRGPWWA General Manager, Martin Lopez this may be done by:

          a.    Send an email to: 
          martin.lopez@lrgauthority.org
          b.     Via phone call to: 
                    575-233-5742
                    extension 1004

      3. If complaint concerns the 

          General Manager please

          contact the Board Chair. This

          may be done by:

          a. Email the board at     
               board@lrgauthority.org
          b. Or mail to:                                     LRGPWWA Board Chair
                325 Holguin Rd,
                Vado,  NM  88072
LRGPWWA Complaint Procedure Notice

     Aviso de LRGPWWA - Cómo

   presentar una queja de cliente


Si tiene alguna queja con respecto al servicio de atención al cliente proporcionado por nuestro personal, siga este procedimiento:

        1.  El cliente debe anotar la ubicación, fecha y hora en que

             ocurrió el incidente.  Todas las llamadas telefónicas y   las 

     interacciones con el cliente en las ventanas de pago se

     registran, por lo que esta información ayudará a investigar      la queja. El cliente puede permanecer anónimo si lo desea.

2.  Póngase en contacto con el Gerente General de 

     LRGPWWA, Martin Lopez esto puede hacerse por:

     a. Correo electrónico a la dirección:

                  martin.lopez@lrgauthority.org

      b. Llamada telefónica a:

                  575-233-5742 extensión 1004

3.  Si la queja se refiere al Director General.  Por favor,   

     Contacte a el Presidente de la mesa Drectiva esto                

     puede ser realizado:

     a. Póngase en contacto con el presidente de la mesa

         directiva por correo electrónico:

                   board@lrgauthority.org

     b.  O envíe una queja por correo a: 

                   LRGPWWA Presidente de la Mesa Directiva

                   325 Holguin RD, Vado, NM 88072

Mesquite Office
215 Bryant Street, Mesquite NM
Fax 575-233-3961
575-233-5742
8:00–5:00 Monday thru Friday  
 
The Mesquite office is now equipped to accept credit card payments (Visa, Mastercard & Discover).  Because we are a political subdivision of the State of NM, we are required to charge a convenience fee to recover our costs for providing this service.  The fee is $2.00 per transaction.  If usage warrants, this service may be extended to our other offices.

Payment drop-box is located near the gate.
East Mesa Office

9774 Butterfield Blvd

Butterfield Park, NM

Fax 575-373-0313

575-233-5742 ext. 1022

Monday, Wednesday, Friday

10:00 am-3:00 pm

 

Payment drop-box is on the front of the building.
Berino Office
1150 Berino Road
Berino NM
Fax: 575-882-4813
575-233-5742, ext. 1015
 
Monday, Wednesday, Friday
8:00 am–4:00 p.m.
Payment drop-box is located next to the front gate.
La Mesa Office
521 St. Valentine
La Mesa, NM
Fax: 575-233-0050
575-233-5742, ext. 1008
 
Monday, Wednesday, Friday
10:00 a.m.–3:00 p.m.
 
La Mesa area customers may also pay at any of our other South Valley offices.
 
Construction of this office has been completed and our Operations Staff is housed here.   

Payment drop-box is located next to the gate.
Vado Office
325 Holguin Road, Vado NM

Board of Directors meetings are held at our Vado office periodically but payments are not accepted at this office.

A Payment drop-box is behind the mailboxes near the northeast corner of the building.
Desert Sands
59 Links Road, Anthony NM
Fax 575-882-0314
575-233-5742, ext. 1018 and ext. 1021
not open to the public

Desert Sands is now our Project Center.

Payment drop-box is next to the gate across the driveway entrance. Please do not use the drop slot on the side of the building.

Notice of Office Closures

Fee for online payments is $1.25 per transaction.  Please be aware that this is a Tyler Techologies website, and online payment processing is handled by a third party provider.  The Lower Rio Grande Public Water Works Authority does not collect, store, maintain or secure data from this website.
Office Hours:
The office hours of our La Mesa and East Mesa offices are Monday, Wednesday & Friday, 10 am to 3 pm. 

 The office hours of our Berino office are Monday, Wednesday & Friday, 8 am to 4 pm. 

The hours at our Mesquite office are Monday-Friday, 8 am to 5 pm.
Fraud Alert - Brazito Area

We have been informed by several residents in Brazito that a woman has approached them to collect money and paperwork for the sewer project.  This person is NOT affiliated with the LRGPWWA in any way.  If you are approached by the person, please call the Dona Ana County Sheriff's Department at 575-526-0795, and please contact our office at 575-233-5742 and let us know.
Email Scam Alert

The City of Las Cruces is warning residents about an email scam where utility customers are contacted by email requesting payment of their bills.  If you receive such an email, please be aware that we do not ever send you emails requesting bill payment.
 Water Outages
See the Projects & Planning Page for information about water outages.

We will do our best to let LRGPWWA customers know in advance about any planned water outages.